By using HalwaiSetu, you agree to these terms under the Indian Contract Act, 1872, and the other applicable Indian laws referenced below.
HalwaiSetu is a managed catering marketplace platform. The company connects customers and halwais/vendors, manages bookings, and coordinates services.
Customers must provide accurate information, make advance payments, and cooperate during the event. Fake bookings are strictly prohibited.
Booking payments shall be made as follows:
HalwaiSetu charges a 2% platform commission on successful bookings.
If a confirmed halwai/vendor becomes unavailable, the company will attempt to arrange a replacement vendor.
Direct personal chat between customer and halwai/vendor may not be allowed. Official communication shall take place through company agents, office support, or official calling systems.
The company may suspend accounts in cases of fraud, fake reviews, payment manipulation, policy violations, or repeated cancellations.
| Cancellation Time Before Event | Refund |
|---|---|
| 15+ Days | 80% |
| 7–14 Days | 50% |
| Less than 7 Days | No Refund |
If the vendor cancels, the company may provide a replacement vendor, or issue a full refund.
Refunds may take 5–10 working days.
Customers may cancel bookings through the app, the office, or customer support.
Repeated cancellations by a vendor may result in a warning, temporary suspension, or permanent ban.
Vendors must maintain cleanliness, arrive on time, provide accurate pricing, and deliver quality food.
Where applicable, vendors must comply with the Food Safety & Standards Act, 2006.
Vendors may not deal directly with customers outside the platform, bypass the platform, upload fake photos, or use misleading pricing.
Customers agree that they will not misuse the platform, misbehave with staff/vendors, or engage in direct offline deals.
All vendors must use fresh ingredients, cook in hygienic conditions, and follow food safety standards. Accounts may be suspended for hygiene complaints.
Customers may increase plates in emergencies, subject to a minimum of 50 plates and a maximum of 200 plates. Existing rates apply up to 200 plates; additional charges may apply beyond 200 plates, subject to availability and raw materials.
Customers and vendors may not use platform leads for direct offline deals. Violation may result in a permanent ban, legal action, or recovery charges.
HalwaiSetu follows the IT Act 2000 and the DPDP Act 2023. We use encrypted systems, access controls, and authentication layers. However, 100% internet security cannot be guaranteed.
Customers may also book through the company office. Personal details are mandatory, advance payment is required, and a booking is considered confirmed only after payment.
Bookings made less than 72 hours before the event, same-day bookings, and late-night emergency bookings are considered urgent bookings.
Urgent bookings depend on vendor, staff, and raw material availability. The company is not obligated to confirm every urgent booking.
| Booking Time | Extra Charge |
|---|---|
| 48–72 Hours Before | 5% |
| 24–48 Hours Before | 10% |
| Same Day Booking | 15%–25% |
For urgent bookings, a minimum 70% advance payment is mandatory. In some cases, 100% advance payment may be required.
In emergency situations, limited menu options and limited staff availability may apply, and decoration or serving delays may occur.
Once an urgent booking is confirmed, the advance payment is non-refundable.
If, due to limited time, materials or staff are unavailable, or travel/weather issues occur, the company may delay or modify services.
The company may delay or modify services due to heavy rain, flood, riots, government restrictions, internet/server issues, electricity failure, road blockage, or natural disasters. In such cases, the company shall not be fully liable.
Customers must inform the company in advance regarding food allergies, health issues, or special dietary requirements. Failure to provide such information releases the company from related liability.
The company may use event food, decoration, and service photos for marketing and social media promotions. Customers who do not wish their photos to be used must provide prior written notice.
Customers may only post reviews based on genuine experiences and accurate information. Fake reviews, abuse, threats, and false allegations are prohibited. Violating reviews may be removed.
Reasonable delays may occur due to traffic, weather conditions, road issues, sudden increase in plates, or local restrictions.
Prices may change due to increased raw material costs such as ghee, milk, vegetables, gas, and sweets ingredients. Rates may be updated for urgent or future bookings.
The HalwaiSetu logo, brand name, app design, website content, and images are the property of HalwaiSetu. Unauthorized use, reproduction, or distribution of this content without prior written permission is strictly prohibited.
The company may conduct OTP verification, ID verification, or address verification. Suspicious bookings may be placed on hold.
The company does not guarantee exact taste, identical decoration, or the same staff at every event. However, best efforts will always be made.
All legal disputes shall be subject to the jurisdiction of courts located in Jaipur, Rajasthan.
Platform Name: HalwaiSetu
Operated By: Ravi Meena
Business Address: Maheshpura, Kotkhawada, Jaipur, Rajasthan – 303908, India
Contact Number: 9166126682
Business Status: HalwaiSetu is currently an independently operated digital catering marketplace platform.
HalwaiSetu acts as a digital marketplace platform connecting customers and service providers. Certain services may be provided by third-party vendors. The company shall have limited liability for vendor-related delays, mistakes, or personal misconduct.
The company may suspend, block, or permanently remove any account involved in fake bookings, fraud, abuse, payment scams, or staff misbehavior.
If an event exceeds the agreed duration, staff charges, service charges, and overtime charges may apply additionally.
If customers or guests engage in staff abuse, violence, illegal activity, or harassment, the company may immediately stop services.
If customers or guests damage utensils, catering equipment, decoration items, or serving materials, additional charges may apply.
HalwaiSetu currently operates in limited service areas. Additional transportation charges may apply for remote locations.
Major changes in confirmed bookings such as date changes, menu changes, or guest count increases shall depend on availability and may incur additional charges.
By making a booking, customers consent to receiving SMS, WhatsApp messages, calls, and email notifications from HalwaiSetu.
The company may update, modify, or replace these policies at any time. Updated policies become effective once published on the app or website.
Pricing may vary during Diwali, wedding seasons, New Year, Holi, and other high-demand event dates.
Certain services or locations may require a minimum order amount or minimum plate quantity.
External food/items may not be allowed in events where full catering packages are provided.
The platform shall not provide services for illegal activities, drug-related activities, or unlawful events.
If an event location is found unsafe, the company may suspend or stop services.
Gas stoves, utensils, serving counters, and other company equipment must be returned after the event. Charges may apply for damage, missing items, or misuse.
Additional charges may apply for last-minute guest increases, menu expansion, or extra work requests.
For open/outdoor events, customers may be responsible for arranging tent facilities, rain protection, and electricity backup, unless included in the package.
Mobile: 9166126682
Address: Maheshpura, Kotkhawada, Jaipur, Rajasthan – 303908, India
Email: support@halwaisetu.in